Last updated: 15 November 2026
About these terms
These terms apply when you use this website or pre-order from Island Smokehouse (Pvt) Ltd, Colombo, Sri Lanka. By placing an order you agree to them, and to our Privacy Policy.
Pre-orders and schedule
- We sell pre-order only, through WhatsApp or Instagram. Every batch is limited and can sell out.
- Texas-Smoked Beef Brisket is delivered on Sundays only. Pre-orders for each Sunday open on the Monday before and close at 6pm on Friday (Sri Lanka time).
- Texas-Style BBQ Chicken is delivered any day. Orders close at 6pm the day before delivery.
- Gourmet burgers are available any day, ordered at least 24 hours ahead.
- Your message is a request. Your order is confirmed only when we confirm it with you. We may decline an order, for example if a day is full or we can't deliver to your address.
Prices
Prices are in Sri Lankan Rupees (LKR). The price we confirm with your order is the price you pay for the food. Delivery is charged separately at the actual Uber Eats or PickMe Food rate for your address, which we tell you before confirming. Prices on this website can change for future orders at any time.
Payment
- Cash on delivery: pay the rider the confirmed total when your order arrives.
- Bank transfer: we send our bank details on WhatsApp. Transfer by the time we ask, usually before your delivery day, and send us the slip. We may cancel unpaid bank-transfer orders.
Delivery
- We deliver across Colombo on the day you choose, using Uber Eats and PickMe Food riders. Delivery times are estimates.
- Please make sure someone is available at the address and reachable on the number you gave. If a delivery fails because no one is available or the details were wrong, we can't refund the food, and any extra delivery cost is yours.
- Outside Colombo? Message us before ordering and we'll tell you what's possible.
Cancellations and changes
- Message us as early as you can. Before the pre-order cutoff for your order, we can change or cancel it.
- After the cutoff, your food is already being prepared. We can't refund cancellations at that point, but we'll do what we reasonably can.
- Occasionally we may have to cancel or move an order, for example because of supply, equipment or weather problems. If that happens, we'll tell you as early as we can and refund anything you've paid in full, or move your order to a day that suits you.
Food safety and allergens
- Refrigerate your order as soon as it arrives. Reheat gently until piping hot all the way through and eat within 2 days.
- Our food is halal. It's seasoned with spices, and our burgers contain wheat (gluten), milk and sesame. Everything may be prepared in a kitchen that handles other common allergens. If you have an allergy, tell us before ordering. We can't guarantee anything is allergen-free.
If something's not right
If your order is wrong, damaged or not up to standard, message us on WhatsApp the same day it arrives, with photos. We'll make it right with a replacement, a credit or a refund, depending on what happened. Nothing in these terms limits your rights under the Consumer Affairs Authority Act of Sri Lanka.
Our brand
The Island Smokehouse name, logo, island-and-star mark, mascots, photography and website content belong to Island Smokehouse (Pvt) Ltd. Please don't reuse them without our written permission. Sharing our posts and tagging us is always welcome.
Liability
As far as Sri Lankan law allows, we are not liable for indirect or unforeseeable losses, and our total liability for any order is limited to the amount you paid for it. We don't exclude liability for anything that law doesn't allow us to exclude, including death or personal injury caused by our negligence.
Governing law
These terms are governed by the laws of Sri Lanka, and the courts of Colombo have jurisdiction. If we change these terms, the version on this page when you place an order applies to that order.